HubSpot customer service software
Expand the capabilities of your support team with automation and self-service.
Popular features
Ticketing and Help Desk Automation
Spend less time entering data and more time helping customers succeed. Add automation and routing to your tickets to create a help desk that prioritizes the most important issues.
Knowledge Base
Help customers solve their problems and reduce the number of help requests. Use FAQs to build a library of help articles, videos and documentation.
Help Chat
Help customers from your website in real time. Instantly send users to the right people on your customer support team and build better relationships with contextual conversations.
Unify equipment and channels.
Popular features
Conversation inbox
Connect team email, help chat, Facebook Messenger and more to a universal inbox, so your entire team has the visibility they need to manage and respond to conversations in one place.
HubSpot CRM
Access the context you need to help customers succeed. Automatically monitor customer data and their interactions with your business in a single source of information that your entire team can access.
Team management
Improve your team's organization and efficiency by ensuring that each user has access to the right materials. Quickly access and process permissions, statuses and availability for all members of your team.
Detects areas of opportunity to improve the customer experience.
Popular features
Customer feedback surveys
Measure customer satisfaction. Implement customized NPS, CSTA, CES and other surveys to collect customer feedback and create a better customer experience.
Personalized objects
Store and customize all the data you need to help your customers. Create single-object, cross-object or custom reports from your funnel to assess the state of your business.
Dashboard reporting
Discover useful data to improve customer service. Identify top support requests with data-driven reports and evaluate team performance with enhanced dashboard features.
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