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HubSpot Customer Service Software

Customer service management software that allows you to improve your customer service, unify all your teams on a single powerful and easy-to-use platform, and provide proactive service that delights and keeps customers happy.

Product description

Price summary

Main features

Solve your customer service strategy bottlenecks with our integrated AI agents

Breeze Customer Agent

Transform your support strategy with an AI agent that resolves customer queries around the clock while maintaining an exceptional level of service.

Learn more about our AI agents

Breeze Knowledge Base Agent

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Automatically converts support tickets into knowledge base articles to keep self-service content up to date and reduce maintenance time.

Learn more about the benefits

Breeze Customer Agent

Transform your support strategy with an AI agent that resolves customer queries around the clock while maintaining an exceptional level of service.

Learn more about our AI agents

Breeze Knowledge Base Agent

Automatically converts support tickets into knowledge base articles to keep self-service content up to date and reduce maintenance time.

Learn more about the benefits

Scale Support

Easily scale your support with AI-powered self-service. Get a helpful customer agent for quick answers, an all-in-one help desk for managing requests, and a smart knowledge base that automatically fills in the gaps.

Service Hub makes it easy to learn what matters most to your customers, follow every interaction, and give friendly, personalized support that keeps them coming back. Build stronger relationships, manage tickets simply, and grow a loyal customer base that helps your business thrive.

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Ticket management and help desk software

It offers personalized, omnichannel customer support on a large scale with an AI-powered help desk and ticket workspace.

Omnichannel messaging

Reach your customers on all channels and switch between them easily.

Call tracking

Create sophisticated call flows with interactive voice response phone trees, enable routing and inter-device transfers, and provide seamless phone support on a large scale.

Drive Retention

Juggling too many tools for customer success can lead to a disconnected experience and missed revenue. Service Hub brings everything together, helping you spot new ways to keep customers happy and grow your business. Find fresh opportunities, improve customer health, and boost your revenue—all in one place.

With Service Hub, you can easily spot new opportunities to upsell or cross-sell, keep an eye on customer satisfaction trends, and take proactive steps to make sure your customers stay happy and loyal.

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Knowledge base

Enable customers to resolve their questions themselves and reduce incoming tickets with 24-hour help resources.

Customer success management space (beta)

Manage your customer portfolio, create unique customer health metrics and help your reps prioritize their activities to avoid churn in a single workspace.

Feedback management

Understand what your customers really think with customizable NPS, CSAT and customer feedback surveys that guide your strategy.

Conversation analysis

Learn from every customer interaction through AI-powered call analytics that help your team deliver better service.

Customer Portal

Offer your customers a secure portal where they will find what they need and where they can track support tickets to reduce incident resolution time.

Service level agreement management

Keep response times low and customers happy with automatic ticket routing that helps your team meet service level agreements.

A fully integrated Smart CRM

Give your support team instant access to every customer interaction, business stage and marketing touch point in one connected system.

Customer service analytics

View key statistics in pre-designed reports to offer an efficient and personalized service.

Team management

Give each representative access to the right tools to improve the organization and agility of your team.

Inbox in your mobile CRM app

Stay productive from anywhere by always having tools at hand to work as a team and provide outstanding customer service.

Automated customer service

Help your team resolve customer issues faster with AI-powered automation that handles routine tasks and support requests.

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